ITIL® 4 Specialist Drive Stakeholder Value - DSV (Virtual)
This 3-day ITIL® 4 Specialist Drive Stakeholder Value - DSV training course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on conversion of demand into value via IT enabled services.
The ITIL® 4 Specialist Drive Stakeholder Value - DSV training course covers explains key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.
ITIL® is used by millions of professionals globally.
Businesses are built on the ITIL® framework. Every year, organisations all over the world invest heavily in adopting and adapting ITIL® into their business practices and up-skilling their staff with ITIL® qualifications.